Stihl founder, Andreas Stihl once said:

“A chain saw is only as good as the service behind it. After-sales advice and repair must be available to the buyer throughout the product’s life. Close cooperation with specially trained dealers is absolutely necessary to guarantee this.”

STIHL has been conducting business under these core principals since 1926. Everyone at STIHL knows brand success is directly related to the level of expertise that is offered by the STIHL Dealer Network. STIHL invests a great deal of time and resources developing in-depth technical training programs to strengthen the dealership’s knowledge base and position in this highly competitive marketplace.

A STIHL MasterWrench Service certification designates an elite technician who has completed the highest levels of STIHL's factory training. Also referred to as a Gold Level Certification, it means the mechanic has passed rigorous diagnostic examinations and possesses expert-level expertise in repairing and servicing STIHL outdoor power equipment. Throttle and Hum owner Tim Koster completed Gold Technician Training in the quickest time and achieved highest scores Virginia Beach had ever witnessed.

SHOP RATE = $118/hr

An expedite fee of $75 per item may be requested to push your item to the top of the list. A $25 diagnostic deposit upon recieving your equipment goes toward paying the bill if you elect to have your item serviced. If your piece is beyond repair, the diagnostic fee may be used toward a purchase in our showroom. Call for current timeline on general repairs.

Gold Masterwrench Technician means our mechanics have completed the highest level of Stihl specific technician training in excellence. Masterwrench Certified service provided by technicians who have mastered their craft means Throttle and Hum provides a cut above the rest when it comes to working on your Stihl outdoor power equipment.